Responsible Gaming
at rbaji99
rbaji99 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. This page explains our responsible gaming tools, age restriction policy, self-exclusion options, deposit limits, and how to seek help if gambling is becoming a concern.
Our Commitment to Safe Play
Entertainment First
At rbaji99, we believe that online casino gaming, sports betting, and slots should be enjoyed as a form of entertainment — much like watching a BPL cricket match or attending a Dhaka music event. The thrill of placing a bet on the Bangladesh Tigers, spinning a Fortune Tiger slot, or sitting at a live Evolution Gaming blackjack table is meant to add excitement to your leisure time, not to serve as a source of income or a way to escape personal difficulties.
A Platform Built Around Player Welfare
rbaji99 has built its responsible gaming framework around the principle that player welfare always comes before revenue. We proactively monitor gameplay patterns for signs of distress, provide accessible self-management tools, and train our customer support team to handle sensitive responsible gaming enquiries with care and discretion. Our responsible gaming programme applies to every registered player on the rbaji99 platform — from casual weekend players in Dhaka to regular sports bettors in Chittagong.
Your Role as a Player
While rbaji99 provides a full suite of responsible gaming tools, responsible play is ultimately a shared responsibility. We encourage every player to set personal limits before they begin playing, to gamble only with disposable income that they can genuinely afford to lose, to take regular breaks, and to be honest with themselves if they notice that gambling is affecting their daily life, relationships, or finances. The tools described on this page are available to every rbaji99 account holder and can be activated at any time by contacting our support team.
Our team monitors account activity for behavioural patterns associated with problem gambling. If we identify a concern, we will reach out proactively — because your wellbeing matters more than your wager volume.
Every rbaji99 account undergoes age verification as part of the KYC process. No player under the age of 18 is permitted to register, deposit, or access any real-money game on the rbaji99 platform.
rbaji99's support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time, to assist players who wish to set limits, take a break, or discuss concerns about their gambling activity.
Set daily, weekly, or monthly deposit limits that prevent your account from accepting deposits beyond your chosen threshold. Limits take effect immediately and can only be reduced, never increased, without a 7-day cooling-off period.
Configure session duration alerts that notify you when you have been playing for a set period. Staying aware of how long you are playing is one of the most effective ways to keep gambling within healthy boundaries.
If you need a complete break from gambling, rbaji99's self-exclusion tool closes your account for a defined period of your choosing — from 30 days to a permanent exclusion — with no ability to reopen during the exclusion window.
Age Restriction Policy
Verification Process
When you register your rbaji99 account, you are required to confirm that you are 18 years of age or older. As part of our standard KYC (Know Your Customer) process, we may request a copy of your National Identity Card (NID), passport, or other government-issued identification to verify your date of birth. Accounts that cannot be age-verified will not be permitted to make deposits or access real-money content until verification is completed satisfactorily.
Protecting Young People
rbaji99 takes its obligations with respect to underage gambling extremely seriously. If you share a device or internet connection with individuals under 18, we strongly recommend taking the following precautions:
- Never save your rbaji99 login credentials in a shared browser or on a shared device.
- Always log out of your rbaji99 account when you have finished playing, particularly on mobile devices accessible to younger family members.
- Consider using parental control software on shared devices to restrict access to gambling websites.
- Do not share your rbaji99 account password with any person, regardless of their age.
Reporting Underage Access
If you suspect that a minor has gained access to an rbaji99 account — whether your own or otherwise — please contact our support team at [email protected] immediately. We will investigate the matter confidentially and take appropriate action, which may include account suspension, return of deposits, and referral to relevant authorities where required.
Deposit & Spending Limits
How Deposit Limits Work
Deposit limits allow you to cap the total amount of money you can transfer into your rbaji99 account within a defined rolling time period. Once a deposit limit is active, the rbaji99 platform will automatically decline any deposit attempt that would cause your cumulative deposits within that period to exceed the limit you have set. The limit is measured in Bangladeshi Taka and applies across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers alike.
Limit Types Available
- Daily Deposit Limit: Sets the maximum total deposits you can make in any rolling 24-hour period.
- Weekly Deposit Limit: Sets the maximum total deposits you can make in any rolling 7-day period.
- Monthly Deposit Limit: Sets the maximum total deposits you can make in any rolling 30-day period.
Changing or Removing a Limit
You may reduce your deposit limit at any time and the new, lower limit takes effect immediately. However, if you wish to increase a deposit limit or remove one entirely, a mandatory 7-day cooling-off period applies before the change comes into effect. This cooling-off period is a deliberate design feature — it gives you time to reconsider a decision that could expose you to greater financial risk, and it prevents impulsive decisions made in the heat of a gaming session from overriding your considered limits.
Loss Limits and Wager Limits
In addition to deposit limits, rbaji99 also offers loss limit controls, which cap the total net losses your account can sustain within a given period, and wager limits, which restrict the total value of bets you can place. To request any of these limit types, contact our support team at [email protected]. All limit requests are processed within one business day.
Time-Out & Session Controls
Session Time Reminders
Time passes quickly when you are engaged in an entertaining game or a close cricket match. Session time reminders send you an on-screen notification after you have been playing continuously for a period you specify — for example, 30 minutes, 1 hour, or 2 hours. This reminder is not a forced interruption; it is a gentle prompt to check in with yourself, decide whether you want to continue, and ensure that your playing time remains a conscious choice rather than a habit.
Reality Checks
Reality check notifications show you a summary of your current session — including how long you have been playing, how much you have deposited in the session, your net win or loss position, and the current Bangladesh Standard Time. Reviewing this information at regular intervals helps you maintain a clear picture of your gambling activity and make informed decisions about whether to continue.
Short-Term Time-Out
A time-out is a short-term break from gambling that temporarily suspends your ability to log in to your rbaji99 account and place bets. rbaji99 offers time-out periods of 72 hours, 7 days, 14 days, and 30 days. During a time-out, your account is suspended for real-money gaming, but your account data and wallet balance are preserved and will be accessible again once the time-out period expires.
How to Activate a Time-Out
To activate a time-out on your rbaji99 account, contact our support team at [email protected]. Time-outs cannot be cancelled once they have been activated — if you apply for a 14-day time-out, your account will remain suspended for the full 14 days regardless of any subsequent requests to reinstate it early. This deliberate restriction ensures that the time-out tool provides a genuine, meaningful break from gambling.
Self-Exclusion Programme
A one-month break for players who want to step back and reassess their relationship with gambling. Account fully suspended for 30 days; wallet balance held securely.
A medium-term break for players who need a longer period of reflection. Suitable for those who have noticed persistent difficulty in limiting their play.
A one-year exclusion for players who require a substantial period away from all gambling activity. Strongly recommended for those seeking professional gambling counselling.
A permanent, irrevocable exclusion from the rbaji99 platform. Your account is closed permanently and cannot be reopened under any circumstances. A responsible final option.
What Happens During Self-Exclusion
Once your self-exclusion is activated, your rbaji99 account is immediately suspended. You will be unable to log in, place bets, access any casino game, or make deposits for the duration of your chosen exclusion period. Any pending bets placed before the exclusion took effect will be settled normally. Your account balance is held securely and will be returned to you at the end of your exclusion period via your registered payment method, or immediately upon your request for a balance withdrawal.
Marketing During Exclusion
When a self-exclusion is activated, rbaji99 immediately removes you from all marketing communication lists. You will not receive any promotional emails, bonus offer notifications, or re-engagement messages during the exclusion period. This is an automatic process — you do not need to request it separately.
How to Request Self-Exclusion
To request a self-exclusion, contact our support team at [email protected] with your registered account email address and your chosen exclusion period. Your exclusion will be activated within one hour of your request being confirmed. For urgent cases, please state "URGENT SELF-EXCLUSION REQUEST" in the subject line of your email and our team will prioritise your case.
Recognising Problem Gambling
Understanding Problem Gambling
Problem gambling — sometimes called gambling disorder — is a condition in which a person's gambling behaviour causes significant harm to themselves or those around them. It can develop gradually and is not always obvious to the person experiencing it. rbaji99 encourages all players to periodically reflect on their gambling habits honestly and to be aware of the warning signs that may indicate that gambling is becoming harmful.
Problem gambling can affect anyone, regardless of income, age, or how long they have been gambling. It is not a reflection of weakness or poor character — it is a recognised condition that responds well to early intervention and professional support. If you recognise any of the signs listed below in yourself or in someone you know, we encourage you to reach out for help.
Help & Support Resources
Contacting rbaji99 for Responsible Gaming Assistance
If you feel that gambling is becoming a problem for you or for someone you know, the first step is to reach out. rbaji99's customer support team is trained to handle responsible gaming enquiries with sensitivity and confidentiality. Our team can help you activate deposit limits, set a time-out, initiate a self-exclusion, or simply talk through the options available to you without any judgement.
All responsible gaming requests — whether for limits, time-outs, or self-exclusions — are treated as priority cases and are actioned within one hour during normal support hours. You can contact our responsible gaming support team at any time at [email protected]. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Talking to Someone You Trust
Sometimes the most important support comes from people close to you. If you are concerned about your gambling, consider speaking honestly with a trusted family member, friend, or religious community leader. Sharing your concerns with someone you trust can reduce the sense of isolation that problem gambling often creates and can help you take practical steps towards regaining control. If a family member approaches you with concerns about your gambling, please listen openly — their perspective may offer insights that are difficult to see from within the situation.
Independent Support Organisations
rbaji99 encourages players who feel they need support beyond what our platform can provide to reach out to independent counselling and helpline services. While dedicated gambling helplines in Bangladesh continue to develop, general mental health and crisis support services are available. Speaking with a qualified counsellor or mental health professional about gambling-related difficulties is a well-evidenced and effective path to recovery. rbaji99 will never penalise or discourage a player for seeking independent help — we actively support this decision.
rbaji99 Support
Email our dedicated responsible gaming team at [email protected] — available 24/7, Bangladesh Standard Time. Priority response for all responsible gaming requests.
Talk to Someone You Trust
A family member, close friend, or community leader can provide immediate, compassionate support. Sharing your concerns out loud is often the most powerful first step.
Professional Counselling
Mental health professionals and counsellors in Bangladesh can provide structured support for gambling-related difficulties. Your GP or a community health centre can provide a referral.
Summary of Player Tools
The table below provides a concise overview of every responsible gaming tool available to rbaji99 account holders. All tools are free to use and can be requested at any time by contacting our support team. There is no restriction on how many tools you may use simultaneously — in fact, combining multiple tools (for example, a deposit limit together with a session time reminder) is the most effective approach to maintaining healthy gambling habits on the rbaji99 platform.
Cap the total amount you can deposit within any rolling 24-hour window. Takes effect immediately. Reductions instant; increases subject to 7-day cooling-off period.
Set a ceiling on your total deposits within any rolling 7-day period. Works alongside or independently of daily limits to provide medium-term spend control.
Enforce a monthly budget cap on your rbaji99 account deposits. Ideal for players who prefer to manage their gambling as part of a monthly personal budget in Taka.
Set a maximum net loss threshold per day, week, or month. Once your losses reach the limit, further play is suspended until the period resets or the limit is adjusted.
Receive an on-screen alert after a set playing duration (e.g., 30 mins, 1 hour). A straightforward prompt to pause, review your session, and make a conscious choice to continue or stop.
Periodic in-session summaries showing your total play time, deposits, and net position. Helps you maintain an accurate, real-time picture of your gambling activity in a single session.
Temporary account suspension for a period of your choice. Account data and balance are preserved. Cannot be reversed once activated until the chosen period expires.
A firm, enforceable break from all rbaji99 gambling activity. Marketing communications are automatically stopped. Permanent exclusion closes the account irrevocably.
Remove yourself from all rbaji99 promotional communications at any time — bonus offers, seasonal promotions, and re-engagement messages — independently of any other tool.
Enjoy rbaji99 — Safely and Within Your Means
Now that you are familiar with rbaji99's responsible gaming tools, explore our platform with confidence. Cricket betting, live casino games, and hundreds of slot titles — all in Bangladeshi Taka with bKash and Nagad deposits, for players aged 18 and above.