rbaji99 Privacy Policy

Account Registration Data

When you register an account on rbaji99, we collect the information you provide during the sign-up process. This includes your full legal name, date of birth, email address, mobile phone number, and your preferred currency (Bangladeshi Taka). This data is required to create and manage your player account, to verify your identity, and to communicate with you about your account and our services.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, rbaji99 may request documentary evidence of your identity and address. This typically includes a scanned copy or photograph of your National Identity Card (NID), passport, or other government-issued identification document. We may also request a recent utility bill, bank statement, or similar document as proof of your residential address. This data is collected solely for the purpose of verifying your identity in compliance with our anti-money laundering obligations.

Payment and Transaction Data

When you make a deposit or request a withdrawal, rbaji99 collects transactional information including your payment method identifier (such as your registered bKash, Nagad, Rocket, or Upay account number, or your bank account details), the amount transacted, the date and time of the transaction, and transaction reference numbers. We do not store full payment credentials such as card numbers or mobile banking PINs — these are handled directly by the relevant payment service provider.

Activity and Gameplay Data

rbaji99 records information about your activity on the platform, including the games you play, bets placed, wagers settled, bonus offers claimed, and session durations. This data is used for account management, customer support, responsible gaming monitoring, bonus administration, and platform improvement purposes.

Technical and Device Data

When you access the rbaji99 platform, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and timestamps of your visits. This data is used for security monitoring, fraud prevention, and to optimise the platform's performance across different devices.

Communications Data

If you contact rbaji99 support by email or through our support channels, we retain a record of that correspondence, including the content of your messages and any attachments you send. This data is used to resolve your query, to improve our customer service quality, and for training purposes.

Providing and Managing Your Account

The primary use of your personal data is to provide you with a fully functioning rbaji99 player account. This includes processing your registration, verifying your identity, managing your wallet balance, processing deposits and withdrawals, awarding bonuses and promotional credits, and communicating with you about account-related matters such as verification status, security alerts, and transaction confirmations.

Fraud Prevention and Platform Security

rbaji99 uses personal data — particularly technical and transaction data — to detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats. This includes automated monitoring systems that flag unusual account activity for manual review by our security team. Where fraud is confirmed, rbaji99 may report the relevant data to law enforcement authorities as required by applicable law.

Responsible Gaming Monitoring

Activity and gameplay data is used by rbaji99 to monitor patterns that may indicate problem gambling behaviour. This enables our responsible gaming team to proactively reach out to players who may benefit from intervention, to apply self-exclusion measures where requested, and to enforce deposit limits and session time reminders. This use of data is fundamental to our commitment to player welfare and is conducted in your genuine interest.

Legal and Regulatory Compliance

rbaji99 is obligated to retain and process certain categories of personal data to comply with applicable anti-money laundering (AML) regulations, financial reporting requirements, and any lawful requests from competent authorities. Data processed for legal compliance purposes is retained for the periods prescribed by the applicable legal framework and is accessed only by authorised staff on a need-to-know basis.

Service Improvement and Analytics

Aggregated and anonymised activity data is used by rbaji99 to analyse platform performance, understand how players interact with different game categories, and prioritise product development decisions. This analytics use does not involve personal identification — individual players cannot be identified from the aggregated datasets used for this purpose.

Marketing Communications

With your explicit consent at the time of registration or opt-in, rbaji99 may send you promotional communications about new games, bonus offers, seasonal promotions (such as BPL season offers or Eid bonuses), and platform updates. You may withdraw your consent to marketing communications at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal and does not affect your ability to continue using the platform.

Payment Service Providers

To process deposits and withdrawals, rbaji99 shares relevant transaction data with the payment service providers you use, including bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the data necessary to execute the specific transaction and are bound by their own privacy obligations under applicable financial services regulations.

Game Technology Providers

rbaji99 partners with third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver its casino and slot content. These providers may receive technical session data (such as a session token or player identifier) necessary to load and authenticate game sessions. Game providers do not receive your full personal profile, payment data, or contact information.

Identity Verification Partners

rbaji99 may use third-party identity verification services to assist with KYC processing. Where such a service is used, your identity documents are transmitted to the provider via an encrypted channel and are retained by the provider only for the period required to complete the verification. Verification partners are contractually prohibited from using your data for any purpose other than identity verification on behalf of rbaji99.

Legal and Regulatory Disclosure

rbaji99 may be required by law to disclose your personal data to competent government authorities, law enforcement agencies, or regulatory bodies in response to a lawful request, court order, or legal process. In such cases, rbaji99 will disclose only the minimum data required to satisfy the legal obligation and will, where permitted by law, notify you of such a disclosure.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of rbaji99's business, player data may be transferred to the acquiring or successor entity as part of the transaction. In such circumstances, rbaji99 will take reasonable steps to ensure that the successor entity is bound by data protection obligations consistent with this Privacy Policy, and will notify affected players prior to their data being transferred.

Retention Principles

rbaji99 retains personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or for as long as is required by applicable law or regulation. When data is no longer needed for any of the purposes described in this Privacy Policy, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

Active Account Data

While your rbaji99 account remains active, your personal data is retained for the duration of the account relationship. This includes your registration data, KYC documents, transaction history, gameplay activity records, and communications history. Active accounts are defined as accounts that have been logged into or used for any gaming or financial activity within the preceding 12-month period.

Post-Closure Retention

Following the closure of your rbaji99 account, whether at your own request or at the initiative of rbaji99, your personal data is retained for a minimum period of five years for anti-money laundering compliance purposes. Transaction records specifically may be retained for up to seven years in accordance with standard financial record-keeping requirements. After the applicable retention period has expired, your data is permanently and securely deleted from all rbaji99 systems.

Marketing Data

If you have consented to receive marketing communications from rbaji99, your contact details and marketing preferences are retained until you withdraw your consent. Upon withdrawal of marketing consent, your data is removed from our marketing lists within five business days. Withdrawal of marketing consent does not trigger the deletion of your account data — your account remains active and your other personal data continues to be held in accordance with the retention periods described above.

Backup and Archive Systems

rbaji99 maintains encrypted backup copies of platform data for business continuity and disaster recovery purposes. Deleted data may persist in encrypted backup archives for up to 90 days following deletion from live systems, after which it is permanently purged from all backup media as part of our standard backup rotation schedule.

Technical Security Measures

rbaji99 implements a comprehensive set of technical security controls to protect your personal data against unauthorised access , loss, or disclosure. All data in transit between your device and our servers is encrypted using TLS 1.2 or higher with 256-bit SSL certificates. Data at rest — including player records, transaction logs, and KYC documents stored on rbaji99 servers — is encrypted using AES-256 encryption. Access to production databases is restricted to authorised personnel only and is protected by multi-factor authentication and role-based access controls.

Organisational Security Measures

Beyond technical controls, rbaji99 maintains strict organisational policies governing how staff access and handle player data. All employees and contractors who have access to personal data are required to complete data protection training and are bound by confidentiality obligations. Access to sensitive player data is granted on a strict need-to-know basis and is subject to regular internal audits. Access privileges are reviewed and revoked promptly when an employee's role changes or their employment ends.

Incident Response

In the event of a personal data breach that poses a risk to players' rights and freedoms, rbaji99 has an established incident response procedure. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their personal data. Notifications will be sent to the email address registered on your account and will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures rbaji99 has taken or proposes to take in response.

Third-Party Security Standards

rbaji99 conducts due diligence on all third-party service providers before granting them access to player data. Providers are required to demonstrate adequate security standards and are bound by data processing agreements that set out their obligations with respect to the security and confidentiality of player information. rbaji99 does not engage service providers whose security standards do not meet our minimum requirements.

Player-Side Security Responsibilities

While rbaji99 takes extensive measures to protect your data on our side, the security of your account also depends on the measures you take on your end. You are responsible for keeping your account password confidential, for not sharing your login credentials with any third party, and for ensuring that you log out of your account when using a shared or public device. If you suspect that your account has been accessed without your authorisation, please contact rbaji99 support immediately at [email protected].

Right to Update

rbaji99 reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made in response to updates in applicable data protection law, changes in the services we offer, feedback from players, or improvements in the clarity and accuracy of our disclosures. The most current version of this Privacy Policy will always be accessible at rbaji99.net/privacy-policy.

How You Will Be Notified

When material changes are made to this Privacy Policy — that is, changes that meaningfully affect how your personal data is collected, used, or shared — rbaji99 will notify registered players by email to the address on file with their account at least 14 days before the updated policy takes effect. For minor or administrative updates that do not materially affect your privacy rights, rbaji99 may update the policy without individual notification. In all cases, the updated policy will carry a revised "Last Updated" date at the top of this page.

Your Continued Use as Acknowledgement

Your continued use of the rbaji99 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this Privacy Policy, you are entitled to close your account and request deletion of your data by contacting us at [email protected] prior to the updated policy taking effect.

Contacting Us About This Policy

If you have any questions, concerns, or complaints about this Privacy Policy, about how rbaji99 handles your personal data, or about the exercise of your data rights, please contact our support team. We are committed to resolving all privacy-related enquiries promptly, professionally, and in a manner consistent with our obligations to you as a registered player on the rbaji99 platform.

• Email: [email protected]
• Response time: Within 2 business days for acknowledgement; 30 days for substantive response
• Support hours: 24/7 — Bangladesh Standard Time (UTC+6)